Woodstock Fires Ltd in Heathfield, England Closed now

Reviews about Woodstock Fires Ltd

• ★ ★ ★ ★ ☆

  2018-02-14, by A. K. C. Hinds
  Our initial visit to the shop was very promising. A knowledgable woman advised us and this was followed by a helpful visit from the owner. We decided on the fire for us. That's when the trouble started. After a few weeks the installer visited us and when he did he was surly and seemed uninterested in doing the job. Hearing nothing for two weeks I phoned the shop, who wanted an extra £100 for the installer to come back for a second look. I agreed but he never came. After yet another month I phoned the shop again and they managed to get the installer to telephone me. He was unapologetic but did agree to get back to me to make another appointment. That was the last I heard from him. After leaving it a few weeks I outlined the whole dismal history to Woodstock fires on their web contact form, asking for their advice as to how we should proceed. Astonishingly, they never replied. In summary, they stock wide range of fires and are happy to discuss your choice of fire, but then seem to have no interest in going beyond that. I wouldn't go back there except to collect brochures.